Vikstra
Q4 2025

MCP Server for ServiceNow

A comprehensive ServiceNow integration server with OAuth2 authentication, Redis persistence, full CRUD operations, and advanced schema management. Built for enterprise-scale deployments.

Key Features

Why Choose Vikstra MCP Server?

Built specifically for ServiceNow, our MCP server provides comprehensive integration capabilities for AI systems.

ServiceNow CRUD Operations

Complete Create, Read, Update, Delete operations for ServiceNow records with comprehensive error handling.

OAuth2 Authentication

Secure OAuth2 authorization flow with automatic token refresh and session management.

Schema Management

Advanced schema synchronization with collection-per-instance storage and resumable sync capabilities.

Redis Persistence

High-performance Redis-based data storage with automatic retry and connection health monitoring.

Aggregate Operations

Built-in support for count, sum, avg, max, min operations with filtering and grouping capabilities.

X-Vikstra-Key Auth

Required X-Vikstra-Key header authentication for all ServiceNow requests with enterprise security.

Technical Specifications

High-Performance Architecture

Built with Go for performance, Redis for persistence, and comprehensive tooling for enterprise ServiceNow integration.

  • MCP Protocol 2025-06-18 compliant with full tool support
  • ServiceNow Table API operations with comprehensive error handling
  • Redis-based data storage with in-memory performance optimization
  • OAuth2 authorization with automatic token refresh and retry logic
  • Advanced schema management with collection-per-instance storage
  • Aggregate operations with filtering and grouping capabilities
Configuration Setup

Alpha-stage deployment configuration

Alpha Release
7
MCP Tools
OAuth2
Auth Flow
Redis
Storage
vikstra-mcp-config.sh
# Environment Configuration
export REDIS_HOST=localhost
export REDIS_PORT=6379
export REDIS_PASSWORD=your_redis_password
export PRODUCTION=true
export MCP_OAUTH_ENABLED=true
# Claude Desktop Configuration
{
"mcpServers": {
"vikstra-servicenow": {
"command": "./vikstra",
"args": [],
"env": {
"X_VIKSTRA_KEY": "your_api_key_here"
}
}
}
}
# Available MCP Tools:
- vikstra_servicenow_create_record
- vikstra_servicenow_get_record
- vikstra_servicenow_get_records
- vikstra_servicenow_update_record
- vikstra_servicenow_delete_record
- vikstra_servicenow_oauth_authorization
- vikstra_servicenow_sync_table_schema
Real-World Applications

ServiceNow Integration Scenarios

See how ServiceNow MCP integration enables AI access to enterprise workflows through secure authentication and structured data operations.

Intelligent ITSM Workflows
AI-Assisted Incident Management

AI analyzes incident patterns, suggests similar resolved cases, and auto-populates forms with relevant data from your ServiceNow instance.

Key Capabilities:

  • Auto-categorize incidents using historical data
  • Suggest resolution steps from knowledge base
  • Populate forms with context from similar cases
  • Track SLA compliance across all incidents
MCP Tools Used:
vikstra_servicenow_get_recordsvikstra_servicenow_create_record
CMDB Intelligence
Automated Asset Discovery

Query and analyze your Configuration Management Database with AI to discover relationships, dependencies, and optimize asset management.

Key Capabilities:

  • Discover configuration item relationships
  • Analyze asset utilization patterns
  • Identify orphaned or duplicate records
  • Generate compliance reports automatically
MCP Tools Used:
vikstra_servicenow_get_recordsvikstra_servicenow_sync_table_schema
Risk-Aware Automation
Smart Change Management

AI evaluates change requests against historical data, assesses risk, and streamlines approval workflows with intelligent recommendations.

Key Capabilities:

  • Risk assessment based on historical changes
  • Auto-route approvals to right stakeholders
  • Impact analysis across related systems
  • Schedule changes during optimal windows
MCP Tools Used:
vikstra_servicenow_create_recordvikstra_servicenow_update_record
Data-Driven Insights
Performance Analytics

Leverage ServiceNow's reporting data with AI to identify trends, bottlenecks, and optimization opportunities across your IT operations.

Key Capabilities:

  • Aggregate metrics across multiple tables
  • Identify performance bottlenecks
  • Trend analysis for capacity planning
  • Custom dashboards with AI insights
MCP Tools Used:
Aggregate operationsvikstra_servicenow_get_records
Integration Flow

How It Works

Seamless integration between Claude Desktop and ServiceNow via MCP protocol

01

Authentication

OAuth2 flow establishes secure connection

02

Schema Sync

Table structures cached in Redis for performance

03

AI Query

Claude Desktop sends MCP tool requests

04

Data Response

ServiceNow data returned with context

Early Access Program

Early Access to ServiceNow MCP Integration

Join our alpha program to test ServiceNow MCP Server integration and provide valuable feedback on enterprise features and capabilities.

Early Access

Join the beta program

First access to all ServiceNow MCP tools
Direct influence on product roadmap
Priority support and feedback channels
Early access documentation and tutorials

Schedule Demo

See it in action

Live demonstration of all MCP tools
Custom ServiceNow integration scenarios
Technical architecture deep-dive
Implementation roadmap discussion
Expected Launch: Q4 2025
Limited Early Access Spots
Enterprise Security Ready